
The rare enterprise session that describes the wiring rather than the outcome. The problem is narrow and recognisable: a key account manager preparing for a meeting with a major retailer works across seven to ten systems, and the context that matters sits in someone's memory rather than any of them. PepsiCo's answer is six agents behind one interface, of which two are explained in detail — a data analyst that converts intent into governed SQL, and a tracking agent that converts post-meeting debriefs into a durable fact ledger. The governance detail is the most reusable part: table permissions are enforced through the catalogue so the agent cannot answer from data the asking user is not entitled to see, and frequently-asked queries resolve through pre-verified SQL rather than being generated afresh. Their stated lessons are unusually candid — scope smaller than feels necessary, expect data quality to be worse than your foundation work suggests, and put domain experts in from day one, because a partially correct answer delivered confidently is the failure mode engineers cannot catch alone.
















