
The sentence founders should sit with concerns cost structure: a technology this disruptive inverts the build-versus-buy calculation companies make. For thirty years that calculation was stable, and software companies existed in the gap between what a customer needed and what they could justify building. The concrete example is more useful than the abstraction — an interaction costing ten dollars means you could not afford the customer experience you wanted, which describes a category of product that was economically impossible rather than merely underserved. The observation with the widest implications is that operating in English addresses roughly ten per cent of the world, paired with the harder question of whether these systems handle a three-hour conversation. The analogy that does not hold is the internet, which created distribution where none existed rather than changing the cost of things already done.
